AdvantageCare brings virtual care innovation to the healthcare system so people can get the care they need when and where they need it most: at home, in their community or at the hospital. We increase access to behavioral health care and education through our extensive telemedicine network. Working with our partners and leveraging our unique knowledge of behavioral health care and digital technology, we address challenges by introducing and spreading new ways of delivering care that benefit patients, care providers and the healthcare system.

There are many definitions of telehealth. The U.S. Department of Health and Human Services Health Resources and Services Administration defines telehealth as “the use of electronic information and telecommunication technologies to support long-distance clinical health care, patient and professional health-related education, public health and health administration.”


California law defines telehealth as “a mode of delivering health care services and public health via information and communication technologies to facilitate the diagnosis, consultation, treatment, education, care management, and self-management of a patient’s health care while the patient is at the originating site and health care provider is at the distant site.”


According to the American Telemedicine Association, telemedicine is defined as “the use of medical information exchanged from one site to another via electronic communications to improve patients’ health status.”


Telehealth includes telemedicine, store and forward, remote patient monitoring devices, telephone calls, facsimile machines (faxes), tweets, telehealth apps and other electronic health care communication between providers and patients. Telemedicine includes physician-based services and is used in a wide range of specialty services, including telemental health.


“Telemental health” is a subset of telehealth linking patients and providers to engage in mental health services. The ATA Practice Guidelines for Videoconferencing-Based Telemental Health define it as follows: “Telemental health, like telemedicine, is an intentionally broad term referring to the provision of mental health and substance abuse services from a distance.” Telemental health includes telepsychology, telepsychiatry, and tele-behavioral health.


Telehealth is not a service itself. It’s a mode of service used to connect patients or providers located in one location with providers in a distant location. Telehealth involves both the patients and providers and the telecommunications technology and equipment used to link them. AdvanageCare patients and providers connect using video-conferencing, emailing, text messages and other secure technological means of communication.

A telemedicine appointment via video-conferencing is just like a regular doctor’s appointment except the healthcare provider is seen and heard on a monitor. Prior to the appointment, the healthcare provider will already have information about the patient. The patient should be prepared with any additional test results, medication information or other documentation needed for their appointment. A member of the clinic’s staff trained in telemedicine will connect the patient with their healthcare provider at another location. Once the video connection is made the appointment begins. After the patient and provider have completed the encounter the telemedicine appointment is complete.

Yes. The telemedicine appointment is private and confidential. It is only seen and heard by the healthcare provider(s) involved.

PATIENT PRIVACY IS IMPORTANT! The patient’s personal health information is important and must be protected. Personal health information is any information that can identify the patient and link the patient to healthcare services received. We use the patient’s personal health information to arrange and send information about the patient’s telemedicine appointment and to conduct quality improvement activities, such as patient satisfaction surveys and recording telephone calls. We will not give this information to anyone other than those involved in the patient’s care without the patient’s approval, unless required to do so by law. By agreeing to a telemedicine appointment with a healthcare provider, the patient gives permission to us to release the patient’s personal health information to those involved with the patient’s care. The patient can withdraw permission at any time before or even during the telemedicine appointment. Just like a face-to-face appointment, when using telemedicine, the patient gives permission to their healthcare provider to submit a claim that contains some of the patient’s personal health information to their insurance plan. The insurance plan uses this information for payment and for auditing purposes. To learn more about how the insurance plan uses this information they should be contacted directly. We use a variety of physical, administrative, and technological safeguards to protect the patient’s personal health information from unauthorized access, use, copying, modification or disclosure. The patient has the right to see their personal health information and to ask that we make corrections if the information is inaccurate or incomplete. If The patient feels that their personal health information has not been handled or managed properly by us, the patient may also register a complaint with the proper authority in their state. For more information please call DMHS at 1-888-466-2219.

For additional questions, visit online or contact an AdvantageCare representative at 1-844-957-4625.

The computer tests can be accessed by going to our website and click on the “Click Here to Register” button. Begin the registration by entering the requested personal and insurance information. Next, continue to the following screen to complete the online assessment. Once all the information has been entered the patient is given the option to schedule an appointment for a face-to-face video-conferencing session. If preferred the patient can call and talk to a patient coordinator to help schedule the appointment and coordinate any payment of fees. Contact us through the “contact us” page on our website or call and speak with us directly at 1-844-957-4625.

This type of appointment gives the patient the opportunity to see a specialty provider without traveling to a health care facility outside of their area. It helps improve access to specialty services that often would not be available consistently in some communities. It is a convenient way to provide patients with the services they need and allows for collaboration between members of the patients care team which promotes a better patient experience.

With the patients involvement, the care team will determine the appropriate plan of care.

The health care provider or patient may exchange medical record information during the interview or, with the patients consent, any relevant medical records may be electronically sent to a secure location for review before the start of the encounter.

Telemedicine visits may be covered by insurance and third-party payors, the same as traditional visits to a local provider. It is recommended the patient verify coverage through their insurance carrier.

Patient can access telemedicine services by contacting us at 1-844-957-4625 or by email at

Additionally, primary care provider’s may be asked about telemedicine appointments accessible through AdvantageCare. If your healthcare provider’s office is not a current location for telehealth services, patients can speak with their provider about accessing AdvantageCare’s specialty services from their local office.

Yes. A thorough informed consent at the start of services should be performed and documented in the medical record. The consent should include all information contained in the consent process for in-person care. In addition, the informed consent process should include information specific to the nature of videoconferencing, an evaluation of the appropriateness of videoconferencing care for the patient and a discussion of conditions of participation. The patient should be informed that services may be discontinued if no longer appropriate.